Something has stopped working. You have someone to call.
Remote help and onsite visits for small businesses across Fife and Edinburgh. Clear rates, no contract needed, and the same person every time.
Remote support £65/hour
The things that actually go wrong.
Not a services list. These are the sentences people use when they get in touch.
- Email has stopped working.
- Computer slowed right down.
- Setting up a new computer.
- New staff setup.
- Printer or scanner won't connect.
- Account access and sign-in problems, using normal recovery and admin routes.
- Wi-Fi keeps dropping, or there are slow areas.
- Business email and account administration.
If yours is not on the list, ask anyway. If it is not something I do, I will say so and point you at someone who does.
Rates, with nothing to sign.
Remote support
£65/hour
Screen sharing or over the phone. Usually the quickest way to sort something.
Onsite
£85 first hour, then £65/hour
Plus any travel supplement for your area. Both are confirmed with you before the visit is booked.
PC work, priced up front.
- PC Diagnosis Finding out what is actually wrong before anything is spent on it. £25
- PC Health Restore A machine that has slowed to a crawl, cleaned up and running properly again. £89
- PC Full Rebuild Windows reinstalled and the machine set up the way you had it. £139
- PC Speed Upgrade An SSD or more memory fitted. Usually the cheapest way to keep a machine another few years. £49 + parts
- New PC Setup & Transfer A new computer set up, and everything moved across from the old one. £89
Parts and hardware are charged at cost + 15%, quoted before anything is bought. Pavels Tech Heaven is not VAT registered. VAT is not added to the prices shown.
Or have included time each month.
For businesses that call often enough that pay as you go stops making sense. Included time is pooled, and it does not roll over.
-
Website Care
£49/month
20 minutes of pooled time a month
- 20 minutes of pooled support time each month
- Website-related support
- Response within 2 business days
- Additional work at £55/hour
Extra work £55/hour
-
Business Care
£99/month
45 minutes of pooled time a month
- 45 minutes of pooled support time each month
- Next-business-day response
- Additional remote support at £55/hour
Extra work £55/hour
-
Complete
£199/month
90 minutes of pooled time a month
- 90 minutes of pooled support time each month
- Same-business-day response for requests received before 2pm
- Direct mobile during business hours
- Annual Business Technology Review included
- Additional remote support at £50/hour
Extra work £50/hour
What Complete adds
Annual Business Technology Review included. One Business Technology Review each year while your Complete plan is active. Normal standalone price £149.
Complete customers can also ask for up to one reduced-rate onsite visit a quarter at £49 first hour, then £55/hour. It has to be requested and booked, it does not build up if unused, and it is a reduced rate rather than a visit at no charge. Normal onsite minimums and travel supplements still apply.
Fair use
Care Plans are priced for:
- Up to 10 staff
- One site
- Up to 15 devices
Plan response times apply during Pavels Tech Heaven's published business days and support hours. Response means acknowledging your request and starting to handle it. It does not mean guaranteed resolution or an onsite visit within that time.
Where I come out to.
| Area | Supplement | Minimum |
|---|---|---|
| Core Local Area Inverkeithing, Rosyth, Dalgety Bay, North Queensferry, Dunfermline, South Queensferry, Cowdenbeath, Central Edinburgh | No travel supplement | 1-hour minimum |
| Extended Fife Kirkcaldy, Burntisland, Kinross, Wider Fife | £20 travel supplement | 1-hour minimum |
| Edinburgh Outskirts Edinburgh outside the central area | £20 travel supplement | 2-hour minimum |
| Outside these areas Quoted individually | Quoted individually | Arranged in advance |
One supplement per visit, whatever the length. No mileage, and travel is never charged by the minute.
Support hours
- Monday to Friday 09:00 to 17:00
- Saturday and Sunday 10:00 to 18:00
UK local time.
Enquiries can be submitted at any time.
Work outside these hours is by prior arrangement only.
This is not a 24-hour or emergency service.
What I do not do.
Worth knowing before you get in touch, so you are not left waiting on something I was never going to be able to help with.
- A managed network or structured cabling
- Antivirus managed on your behalf
- Remote access left running on your machines when I am not working on them
- Out-of-hours or emergency cover
Where a job needs one of those, I will tell you and point you at someone who does it properly.
Questions about IT support
-
Do I have to sign up to anything?
No. Pay as you go is exactly that. The monthly plans exist because some businesses would rather have included time and a shorter response commitment, but nothing obliges you to take one.
-
How quickly will you get back to me?
Response commitments come with a Care Plan and apply during published support hours. Without a plan I get back to people as soon as I reasonably can, and I would rather tell you that plainly than put a number on it I cannot always keep. Response means acknowledging your request and starting to handle it. It does not mean guaranteed resolution or an onsite visit within that time.
-
Do you come out, or is it all remote?
Both. A lot gets sorted remotely, which is quicker and cheaper for you. Where something has to be looked at in person, onsite visits are arranged in advance and you are told the rate, any travel supplement and the minimum booking before it is confirmed.
-
What about parts?
Charged at cost + 15% and quoted to you before anything is bought. You see what the part is and what it costs.
-
Can you help outside your usual hours?
Work outside published support hours is by prior arrangement only. This is not a 24-hour or emergency service.
-
My computer is a personal one, not a business one.
That is fine. Home PC work has its own page with the same fixed prices. See PC repair.
Tell me what is happening.
A sentence or two is enough. If it is quicker to explain on the phone, call instead.
Enquiries can be submitted at any time. Support hours are Monday to Friday 09:00 to 17:00, Saturday and Sunday 10:00 to 18:00.
Would rather talk? 07857 272679 or WhatsApp.