Computer playing up? Start with a look at it.
Fixed prices, plain English, and an honest answer about whether it is worth fixing. Nothing is wiped without asking you first.
Diagnosis £25
The things people actually say when they call.
- It takes ten minutes to start up.
- It is making a noise it did not used to make.
- I think something nasty has got onto it.
- It was fine, and then it just got slow.
- I have a new one and everything is still on the old one.
- It keeps dropping off the wifi.
Fixed prices, so you know before you commit.
- PC Diagnosis Finding out what is actually wrong, before you spend anything on it. £25
- PC Health Restore A full clean-up so it starts and runs the way it used to. £89
- PC Full Rebuild Windows put back on cleanly and the machine set up again. £139
- PC Speed Upgrade A faster drive or more memory fitted. Often the cheapest fix by a mile. £49 + parts
- New PC Setup & Transfer A new computer set up, and everything brought across from the old one. £89
Parts and hardware are charged at cost + 15%, quoted before anything is bought. Pavels Tech Heaven is not VAT registered. VAT is not added to the prices shown.
Three steps.
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Get in touch
Tell me roughly what it is doing. A phone call is often quickest.
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We arrange it
PC work and any onsite attendance are arranged with you in advance. Onsite minimums and travel supplements are shown on the pricing page.
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You get a fixed quote
Once I know what is wrong you get a price before any work happens. If it is not worth fixing, I will say so.
About your files
The thing most people are actually worried about is losing photos, documents or a password saved in a browser. So: nothing is wiped without talking to you first, and where a job involves reinstalling we agree beforehand what is being kept.
Please do not send passwords, PINs or card details when you get in touch. If I need something like that to do the work, we will sort it out in person.
When I am about
- Monday to Friday 09:00 to 17:00
- Saturday and Sunday 10:00 to 18:00
UK local time. Enquiries can be submitted at any time. Work outside these hours is by prior arrangement only. This is not a 24-hour or emergency service.
Questions
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Will I lose my photos?
That is the first thing I ask about, and nothing gets wiped without talking to you first. Where a job involves reinstalling, we agree what is being kept before I start.
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Is it worth fixing, or should I just buy a new one?
Sometimes it genuinely is not worth it, and I will tell you. The diagnosis exists so you can make that call with real information rather than a guess.
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How long will it take?
It depends on what is wrong, and on parts if any are needed. You get a realistic answer once I have looked at it, not before.
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What if it needs a part?
Parts are charged at cost + 15% and quoted to you before anything is ordered. You see what it is and what it costs.
Tell me what it is doing.
A sentence is enough. If it is easier to explain out loud, give me a call instead.
Enquiries can be submitted at any time. Support hours are Monday to Friday 09:00 to 17:00, Saturday and Sunday 10:00 to 18:00.
Would rather talk? 07857 272679 or WhatsApp.
Looking for help with a business rather than a home computer? See what I do for small businesses.